SHIPPING POLICY
At Joyooss, we aim to provide clear, reliable, and timely shipping service for every customer. This Shipping Policy explains our order processing time, shipping regions, delivery estimates, shipping fees, and tracking information.
Order Processing Time
Orders are usually processed within 1–2 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays. If your order is placed on a weekend or holiday, it will be processed on the next business day.
After your order is processed and shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping Regions
We currently ship to customers in the United States
Please make sure your shipping address is complete and accurate before placing your order. Orders will be shipped to the shipping address provided at checkout.
U.S. Shipping
We offer free shipping for orders shipped to the continental United States.
For orders shipped to Alaska, Hawaii, or other non-contiguous U.S. regions, an additional shipping fee may apply. The shipping cost will be displayed at checkout before payment.
Estimated Delivery Time
Estimated delivery time may vary depending on the shipping destination, carrier service, order volume, weather conditions, and other factors outside our control.
For most U.S. orders, the estimated delivery time is usually 2–7 business days after the order has been shipped.
Please note that delivery estimates are not guaranteed delivery dates.
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address used for your order, if tracking is available.
Please allow some time for the carrier to update the tracking information after the package has been shipped.
Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If the tracking information has not been updated for several business days or if you believe your package may be lost, please contact us at:
Please include your order number and the email address used for your order so that we can help review the shipment status.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered due to an incorrect or incomplete shipping address, the customer may be responsible for additional shipping fees, reshipment fees, or other related costs.
If you notice an address error after placing your order, please contact us as soon as possible at support@joyooss.com. We will try our best to assist you before the order is shipped, but we cannot guarantee changes once the order has been processed or shipped.
Damaged, Missing, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, incorrect, or missing parts, please contact us as soon as possible.
We recommend contacting us within 48 hours of delivery for shipping damage, incorrect items, or missing parts so that we can review the issue quickly.
Please include your order number, photos or videos of the issue, and a brief description of the problem.
Returns and Refunds
For return and refund details, please refer to our Return Policy and Refund Policy.
Customer Support
If you have any questions about shipping, delivery, tracking, or order status, please contact us at:
We usually respond to customer emails within 1–2 business days.
Thank you for shopping with Joyooss. We are committed to providing clear communication and reliable shipping support.
