RETURN POLICY
At Joyooss, we want every customer to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return or exchange within 30 days from the date your order is delivered.
This Return Policy works together with our Refund Policy. Please review both pages to understand our return and refund process clearly.
Return Window
You may request a return or exchange within 30 days from the date your order is delivered.
To be eligible for a return, the item should be unused, in its original condition, and returned with the original packaging and accessories when possible. Proof of purchase, such as your order number or order confirmation email, may be required.
How to Request a Return
Before sending any item back, please contact our customer support team first at:
To help us process your request faster, please include:
Your order number
The email address used for your order
A brief description of the issue
Photos or videos if the item is damaged, defective, incorrect, or missing parts
Our customer support team will review your request and provide return instructions. Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, incorrect, or missing parts, please contact us as soon as possible.
We recommend contacting us within 48 hours of delivery for shipping damage, incorrect items, or missing parts so that we can review the issue quickly.
For confirmed product defects, damaged items, incorrect items, or missing parts caused by our error, we will provide a suitable solution, which may include replacement parts, an exchange, a replacement product, or a refund.
Return Shipping Cost
If the return is caused by a product defect, shipping damage, incorrect item, missing parts, or our fulfillment error, Joyooss will be responsible for the return shipping cost or provide an appropriate solution.
If the return is caused by personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost. The exact return shipping cost may vary depending on the carrier and shipping service selected.
Non-Returnable Conditions
Returns may not be accepted in the following cases:
The return request is made more than 30 days after delivery
The item has been used, damaged, altered, or abused by the customer
The item is missing major parts or accessories due to customer handling
The item is returned without contacting us first
The issue is caused by misuse, improper assembly, improper care, or accidental damage
Return Address
Please contact us before returning any item. Our customer support team will provide the correct return instructions based on your order.
U.S. Return Warehouse:
5002 Lindsay Ct
Chino, CA 91710
United States
Please note: This address is a return warehouse and not a retail store. It does not accept walk-in visits. Returns sent without prior authorization may not be accepted.
Refunds
Refunds are handled according to our Refund Policy. After we receive and inspect the returned item, we will notify you of the refund status.
If your refund is approved, it will be processed back to your original payment method within 2 business days. The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, PayPal, or payment provider.
Customer Support
Email: support@joyooss.com
We usually respond to customer emails within 1–2 business days.
Thank you for shopping with Joyooss. We are committed to providing clear communication, reliable support, and a positive shopping experience.
