REFUND POLICY
At Joyooss, we aim to provide a clear and reliable refund process for our customers. This Refund Policy explains how refunds are reviewed, approved, and processed.
This Refund Policy works together with our Return Policy. Please review both pages to understand our return and refund process clearly.
Refund Eligibility
You may request a refund within 30 days from the date your order is delivered.
Refund requests may be accepted in the following situations:
The item is returned within 30 days of delivery
The item is unused and in its original condition when required
The item is damaged, defective, incorrect, or missing parts due to our error
The return request has been reviewed and approved by our customer support team
The returned item has been received and inspected by our return warehouse
To request a refund, please contact us at:
Please include your order number, the email address used for your order, a brief description of the issue, and photos or videos if the item is damaged, defective, incorrect, or missing parts.
Refund Process
After we receive your refund request, our customer support team will review your order details and the reason for the request.
If a return is required, we will provide return instructions. Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
After the returned item is received and inspected, we will notify you of the refund status.
If your refund is approved, it will be processed back to your original payment method within 2 business days.
Refund Arrival Time
Refunds will be issued to the original payment method used for the order.
The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, PayPal, or payment provider. In some cases, it may take additional business days for the refund to be posted by your financial institution.
Refund Amount
For approved returns caused by product defects, shipping damage, incorrect items, missing parts, or our fulfillment error, we will provide a suitable solution, which may include a full refund, replacement parts, an exchange, or a replacement product.
For returns caused by personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost. The original shipping cost, if applicable, may not be refundable unless the return is caused by our error.
Partial Refunds
Partial refunds may be issued in certain cases, including but not limited to:
The item is returned with missing accessories or packaging
The item shows signs of use or damage caused by the customer
Only part of the order is returned
A replacement part or other solution has been accepted by the customer
The final refund amount will be determined after the returned item is received and inspected.
Non-Refundable Conditions
Refunds may not be accepted in the following cases:
The refund request is made more than 30 days after delivery
The item has been used, damaged, altered, or abused by the customer
The item is missing major parts or accessories due to customer handling
The item is returned without contacting us first
The issue is caused by misuse, improper assembly, improper care, or accidental damage
The returned item cannot be matched to a valid order
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, incorrect, or missing parts, please contact us as soon as possible.
We recommend contacting us within 48 hours of delivery for shipping damage, incorrect items, or missing parts so that we can review the issue quickly.
For confirmed product defects, damaged items, incorrect items, or missing parts caused by our error, Joyooss will provide a suitable solution, which may include replacement parts, an exchange, a replacement product, or a refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return Address
If a return is required before a refund can be processed, please contact us first for return instructions.
U.S. Return Warehouse:
5002 Lindsay Ct
Chino, CA 91710
United States
This location is operated by our third-party logistics partner and is used for authorized return processing only.
Please note: This address is a return warehouse and not a retail store. It does not accept walk-in visits. Returns sent without prior authorization may not be accepted.
Customer Support
Email: support@joyooss.com
We usually respond to customer emails within 1–2 business days.
Thank you for shopping with Joyooss. We are committed to handling refund requests clearly, fairly, and efficiently.
