CONTACT US
We’re here to help. If you have any questions about our products, orders, shipping, returns, warranty, or after-sales service, please feel free to contact the Joyooss customer support team.
Customer Support Email:
For faster assistance, please include your order number, the email address used for your purchase, and a brief description of your issue.
US Customer Service Phone:
+1 (989) 430-5314
Phone support is available during our listed U.S. local service hours.
Email support is available Monday to Friday, and we usually respond within 1–2 business days.
Customer Service Hours
Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
Corresponding U.S. Central Time:
8:00 PM – 5:00 AM (GMT-5)
We usually respond to customer emails within 1–2 business days.
Business Information
Joyooss is a children’s creative learning brand operated by JOYOOSS TRADING INC
Company Name:JOYOOSS TRADING INC
Headquarter Address:
U.S. Fulfillment Information
To better serve customers in the United States, U.S. orders are fulfilled through our logistics warehouse in California. This warehouse is used for order fulfillment and shipping support.
U.S. Logistics Warehouse:
5002 Lindsay Ct, Chino, CA 91710, United States
Please note: This warehouse is not a retail store and does not accept walk-in visits. For returns or exchanges, please contact our customer support team first to receive return instructions and authorization.
How We Can Help
You may contact us for:
Order status and shipping updates
Product questions before purchase
Return and refund requests
Warranty or replacement support
Missing or damaged item assistance
General customer service inquiries
Return and Refund Support
If you would like to request a return, exchange, or refund, please contact us at support@joyooss.com before sending any item back. Our team will review your request and provide the correct return instructions based on your order details.
Thank you for shopping with Joyooss. We are committed to providing clear communication, reliable support, and a positive shopping experience for every customer.
