Frequently Asked Questions


Everything you need to know about setup, height adjustment, creative surfaces,
included accessories, care, and product support.

Does every color have the same pattern?

No. Each color in the JOY 13 Series features a different themed pattern.

Use the theme selectors near the product title to view the available designs.

Does the easel require assembly?

Yes, some assembly is required.

Assembly instructions are included with the product. Please follow each step carefully and make sure all parts are securely installed before use.

How should I clean and care for the easel?

Wipe the frame, boards and storage tray with a soft, slightly damp cloth, then allow them to dry completely.

Avoid abrasive cleaners and do not soak the wooden frame in water. Use drawing materials that are suitable for the corresponding board surface.

What should I do if a part is missing or damaged?

Please contact us as soon as possible with your order number and clear photos of the product, packaging and affected part.

Our customer support team will review the information and assist you with the appropriate next step.

Can I purchase replacement paper rolls or accessories?

Compatible paper rolls and selected easel accessories are available separately in our Easel Accessories collection.

Please check the product dimensions and compatibility information before ordering.