Frequently Asked Questions


Everything you need to know about setup, height adjustment, creative surfaces,
included accessories, care, and product support.

Are the name stickers personalized before shipping?

No. Two blank write-on name stickers are included.

Parents or children can write a name on them by hand after receiving the easel.

Does the easel require assembly?

Yes. Adult assembly is required.

Follow the included instructions and check that all parts are securely installed before use.

How should I clean and care for the easel?

Wipe the plastic frame, drawing boards and storage tray with a soft,
slightly damp cloth, then allow all parts to dry completely.
Avoid abrasive cleaners and do not soak the easel or its accessories in water.

What should I do if a part is missing or damaged?

Please contact us as soon as possible with your order number and clear photos of the product, packaging and affected part.

Our customer support team will review the information and assist you with the appropriate next step.

What drawing surfaces does it have?

The JOY 101 features a magnetic dry-erase whiteboard on one side and a chalkboard on the other.